Terms of Service

1. Acceptance of Terms

By accessing and using DingTrack, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this website or our services.

2. Description of Service

DingTrack is a logistics tracking platform operated by DingExpress that provides real-time shipment tracking services. We support tracking across multiple carriers and tracking number types including WayBill numbers, DingOrder numbers, customer order numbers, and last-mile tracking numbers. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Responsibilities

As a user of our tracking service, you agree to:

• Provide accurate tracking numbers when querying shipment status
• Use our services only for lawful purposes
• Not attempt to interfere with the proper working of our website
• Not scrape, crawl, or use automated tools to access our tracking data without prior authorization
• Not misuse the tracking service to harass or stalk others

4. Tracking Data Accuracy

• Tracking information is sourced from logistics carriers and partners
• We strive to display accurate and up-to-date information but cannot guarantee completeness or timeliness
• Delays in tracking updates may occur due to carrier processing times
• We are not responsible for discrepancies between displayed and actual shipment status

5. Intellectual Property

All content, logos, trademarks, and materials on this website are the property of DingExpress or its licensors. Unauthorized use of any materials on this website is strictly prohibited.

6. Privacy Policy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

7. Limitation of Liability

DingTrack shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our tracking services. This includes, but is not limited to, losses from shipping delays, lost packages, or inaccurate tracking information. Our role is to display tracking data provided by logistics partners.

8. Disclaimer of Warranties

Our tracking services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, timely, secure, or error-free.

9. Third-Party Services

Our tracking service displays data from third-party logistics carriers and partners. We are not responsible for the services, practices, or data handling of these third parties. Any issues with actual shipments should be directed to the respective carrier.

10. Termination

We may terminate or suspend your access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of China, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Yiwu, China.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

• Email: info@dingexpress.cn
• Phone: +86 151 3581 2923
• Address: Yiwu, China