Privacy Policy

1. Introduction

Welcome to DingTrack ("we," "our," or "us"), a logistics tracking platform operated by DingExpress. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our tracking services.

2. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Use our shipment tracking service
• Contact us for support or inquiries
• Access our website and services

3. Types of Information Collected

• Tracking Information: Tracking numbers, shipment details, and delivery status
• Contact Information: Name, email address when you reach out to us
• Technical Data: IP address, browser type, operating system, referring URLs

4. How We Use Your Information

We use the information we collect to:

• Provide real-time shipment tracking and status updates
• Respond to your inquiries and support requests
• Improve our tracking services and user experience
• Monitor and analyze usage trends
• Detect and prevent fraudulent activity

5. Information Sharing and Disclosure

We may share your information with:

• Logistics Partners: Carriers and shipping providers to display tracking data
• Service Providers: Third-party vendors who perform services on our behalf
• Legal Requirements: When required by law, court order, or government request

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to remember your preferences, understand how you use our website, and improve our services.

8. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@dingexpress.cn
• Phone: +86 151 3581 2923
• Address: Yiwu, China